Refund Policy
Last Updated: May 2026
This policy explains how Yekal currently handles refund requests for the fixed Booking Launch License during the V1 launch. It should be reviewed by qualified counsel before production use.
Human legal review required
Refund rules for source-code access, GitHub delivery, and cross-border consumer rights can vary by jurisdiction. This page reflects the current launch workflow, one-deployment package boundary, and manual GitHub/email delivery steps and should be reviewed by counsel before launch.
Refund scope for the launch package
Refund review applies to the current Booking launch package, not to services or rights that were never included.
- The review window applies to the current Yekal Booking launch package only.
- Repository access, signed license delivery, and GitHub invites matter when deciding whether delivery can be reversed.
- Hosting, custom feature development, migration work, and third-party provider fees are not bundled launch-package entitlements.
- The package does not include future platform rights or automatic expansion beyond one commercial deployment.
- Yekal does not provide buyer-specific legal or compliance guarantees that create separate refund rights.
1. 14-Day Money-Back Guarantee
You may request a refund review within 14 days of verified payment. Because Yekal sells digital source-code access for a fixed one-deployment launch package, refunds are simpler before delivery is completed or before a GitHub invite is accepted. Once repository access or source materials have been delivered, requests may require case-by-case review because digital access cannot be perfectly un-delivered.
2. Eligibility Requirements
To request a refund, contact support@yekal.com or use the public contact form within the 14-day window. Include your purchase email, order or checkout reference, platform name, and GitHub username if delivery was attempted so we can trace the verified order and delivery status.
3. Refund Process
If a refund is approved, we will attempt to return the payment to the original payment method and revoke any remaining repository or organization access related to that purchase. An approved refund ends the affected one-deployment launch license rights for that order, and you must stop using the refunded source package unless a separate written agreement says otherwise.
4. Refund Timeline
We aim to review refund requests within 5 business days, but provider investigations or delivery checks can take longer when payment, GitHub access, or email delivery needs to be verified. Once a refund is issued, the final posting time depends on Creem, the original payment method, and your bank or card network.
5. Exceptions
We may deny or limit a refund request if it is submitted after 14 days, we cannot verify the order, there is evidence of fraud, abuse, chargeback misuse, or license violation, or the source package has already been delivered and copied in a way that cannot be practically reversed. Hosting, custom feature work, future platform access, or buyer-specific compliance review are not bundled refund entitlements under the launch package.
6. Contact Us
For refund questions or launch-related concerns about this policy, contact support@yekal.com. Include your purchase email and any checkout reference so we can trace the request quickly.